MGMT 4308 2A - Total Quality Management - AEAdult Education

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Course Information

TOTAL QUALITY MANAGEMENT (MGMT 4308)

Term: 2019-2020 Academic Year Fall

Faculty

Dorothy L. Langley
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Benson Kariuki
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Office Hours

  • Start Date: August 10, 2020  8:00AM
  • End Date: Nov 20 2020 5:00PM
  • Remote Meeting: Live ZOOM Meeting on Tuesday, 1:00 PM
  • Other Teaching Platform:  Online
  • Telephone (903) 730-4890 Ext 2115
Dr. Francisca Mbanaja-Opara
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Schedule

Sat, 9:00 AM - 12:50 PM (8/21/2019 - 12/13/2019) Location: DAL

Description

The basics of an organization-wide approach to quality management based on total customer satisfaction and process improvement; using the project method to present and introduction to the mangerial components of quality managemetn and control. Prerequisite: MGMT 3306.